The Sultan Center Home Shopping Delivery Experience

Hello All and welcome to my life where I share what I can about what i experience and test of services here in Kuwait plus the World, anywho here it goes:

Today I’m writing about my first experience with The Sultan Center (TSC for short) Home Delivery service (and NO I'm not being sponsored by them), I’ve been shopping in the TSC all my life not to exaggerate but I almost find everything I’m looking for from groceries to household items well anyone who’ve been to any of their many stores across Kuwait knows what I’m talking about so let’s begin:

This is their website [  sultan-center.com  ] & their Tel:1844449 

-          The delivery was on time (2:10 pm) within the time frame chosen by me which was between (01:00 pm -04:00 pm) time slot among other time slots available to choose from which suits you best.

-          The packaging was neat, organized & Professional, I loved how you labeled the outside of the bags for (Keep Chilled & Keep Frozen) items also on the other bags the (Handle with Care) label for everything else.

-        The products were carefully picked by professional shoppers as if I was doing the shopping myself, the items were as fresh as you can get also the frozen items were still frozen which you can tell from the ice crystals on the frozen fries as it was taken instantly from the freezer to me.

-         The staff were friendly & professional both on the phone and in person, they delivered the items right into my house & loved how they kept everything organized also loved the blue delivery boxes that held everything in place instead of stacking everything on top of each other just to have more space.

-        The Payment option is what I loved most because I didn’t have to leave my house to pay for my order using K-Net among other options available which are (Credit Card or Cash).

-        Points were added to my TSC Rewards Card (you can apply for it in any TSC Store near you) when I checked the receipt.

-        I got 2 calls from your Sales & Marketing Teams informing me about the items that were out of stock & how they offered me substitution for every item in details for me to choose also loved how the team managed to get the large quantity of an item that I ordered for me to be delivered with the same order.

-         The delivery truck was a cooling truck so everything was kept fresh & cold.

-   Would love to see more items online from the Cheese & Deli department also the TSC Fresh Bakery department to be exact the fresh baguette & chocolate croissant.

-   They also kept the environment safety in mind by using recyclable bags both paper and plastic.

Well that's all, Many Blessings to you All!

Ranzie